A New Kind of Ride Sharing Experience

riderX is a new kind of ride- sharing app currently in a private beta in select US markets. Against a subscription fee, it allows the drivers to keep a much bigger cut of the ride. Happier drivers mean a better customer experience. Everyone wins.
Server Side
When a product has two distinct customers, catering to both their needs fairly can prove to be a little tricky. Satisfaction of both is the goal, but is easier said than done. One of our clients sought to address this very issue in a ride-sharing app, where they introduced a subscription model.
This allows the drivers to keep a bigger cut of the rides, increasing motivation levels and providing incentive. Now that the drivers were happy, they were more inclined to ensure a happier experience for the other stakeholder – the ride-sharers themselves.

Interface & Experience

We conducted a thorough design process where we iteratively prototyped complicated app flows (such as driver onboarding which had 20 steps) with an eye towards minimalism and a simplified, delightful user experience. Additionally we devised a design language and a brand book which allowed other components of the riderX product family to be consistent in their look and feel.

Mobile Engineering

We built out both the driver and rider apps - Android and iOS - for a total of 4 native apps. We built robust onboarding flows and engineered all the ride-sharing flows such as rider polling, rider and drive selection, location tracking, fare calculation, wallet management, and billing.

Backend Engineering

We designed and implemented a micro-services architecture to serve the riderX product family. The micro-services are a mix of Node/Mongo and Firebase services (for the real-time features), that work together in a decoupled way. The architecture is engineered to be robust, fault-tolerant and scalable.

Infrastructure Engineering

A highly scalable infrastructure for riderX was deployed. We used AWS Scaling groups and ELBs for deploying and scaling the micro-services and mono cloud hosting with sharded database clusters for DB scaling. Finally we also setup CI/CD pipelines for quick setups and deployments.