Using Technology to streamline customer reservation and management
To meet the desired efficacy, the OneByte team thoroughly researched the existing market and conducted focus sessions with the GharPar team. Based on the data from research, we revised the order processing mechanisms completely in order to adjust the unbiased automatic allocation of beauticians to an order.
Finding a beautician for home-based service can be a tricky and skeptical process. GharPar made it safe and reliable to get beautician services at home with a single click. Previously, GharPar had little automation and were relying on manual systems to manage orders and gauge customer requirements. GharPar partnered with OneByte to build a solution to transform its complete business process into a digital solution. The project also included a complete overhaul of their existing website as well as building a new mobile app to allow more convenience for their customers.
Manual maintenance of records was creating redundancy and reconciliation errors, as the client wanted to streamline the process of service booking and minimize errors, the application had to be proficient in improving the flow of information. OneByte had to revise the order processing mechanisms to allow automatic allocation of beauticians and generate a console that could identify any overlaps in the schedules and include feedback from the customers as well.
Stepping in to a contemporary technological phase by revamping their web and mobile application through OneByte allowed GharPar to reduce management costs, streamline order processing, scheduling and increase profitability.
With Kuks App, users can:
- Sign up/Sign in
- Appointment Scheduling
- Beautician Scheduling and Real Time Monitoring
- Account Management/Cash Reconciliation
- Customer Feedback/Complaint Management