Using Technology to streamline customer reservation and management

Build a robust solution to allow GharPar provide safe, convenient, hygienic and timely beautician services at their customers doorsteps
BACKGROUND

Finding a beautician for home-based service can be a tricky and skeptical process. GharPar made it safe and reliable to get beautician services at home with a single click.
Previously, GharPar had little automation and were relying on manual systems to manage orders and gauge customer requirements. GharPar partnered with OneByte to build a solution to transform their complete business process into a digital solution. The project also included a complete overhaul of their existing website as well as building a new mobile app to allow more convenience for their customers.

CHALLENGE

Manual maintenance of records was creating redundancy and reconciliation errors, as the client wanted to streamline the process of service booking and minimize errors, the application had to be proficient in improving flow of information. OneByte had to revise the order processing mechanisms to allow automatic allocation of beauticians and generate a console that could identify any overlaps in the schedules and include feedback from the customers as well.

PROCESS

To meet the desired efficacy, OneByte team thoroughly researched the existing market and conducted focus sessions with GharPar team. Based on the data from research, we revised the order processing mechanisms completely in order to adjust unbiased automatic allocation of beauticians to an order.

We developed an admin console that allowed for automatic identification of any overlaps in the schedules, handled all the pay outs, offered insights on most requested services and included feedback from the customer, allowing GharPar team to make smart decisions.

Our team also conducted an audit of the existing website and identified areas which required improvement. This list was then complemented with the feedback from the GharPar team to ensure that the new website offered a more enhanced, robust and enriched user experience.

FEATURES

WEB

  • Sign up/Sign in
  • Appointment Scheduling
  • FAQs
  • Careers

DASHBOARD

  • Beautician Scheduling and Real Time Monitoring
  • Account Management/Cash Reconciliation
  • Customer Feedback/Complaint Management

MOBILE

  • Available on Android and iOS
  • Membership request
  • Service booking
HIGHLIGHT
Stepping in to a contemporary technological phase by revamping their web and mobile application through OneByte allowed GharPar to reduce management costs, streamline order processing, scheduling and increase profitability.
Download Now