Junior Technical Support Engineer (L1/L2)

In this role you will:

  • Review initial requirement provided in ticket raised by the Jira helpdesk
  • Screen, triage and assign to proper queue and owner, reproduce issue if possible
  • Perform basic health check of the systems and services
  • Perform system activities like System stop and start, usage issues (if require hardware updates/upgrades including RAM increase then work with infrastructure team)
  • Coordinate with all support levels 
  • Communicate customer reported issues to the relevant development/QA teams and escalate where applicable
  • Manage client expectations regarding estimated response times for issue resolution
  • Become an expert in the domain for quick ticket resolution and better client communication
  • Work closely with the development and success teams to improve understanding of existing and upcoming features
  • Work on efforts related to application data mapping, data validation and data correction
  • Assist with technical support on customer calls
  • Execute client reporting requirements

 

Skills and Requirements:

  • Bachelor’s Degree in Engineering, Computer Science or related field
  • 3+ years of experience as a support engineer
  • Technical background of software development, QA or managing software application 
  • Must have Hands-on experience with SQL
  • Must have excellent English communication skills and experience with documenting root cause analysis
  • Must have ability to multitask in a fast paced environment
  • Must have ability to empathise and communicate with customers
  • Ability to work in a 24×7 environment
  • Experience using Jira, Slack, and GitHub
  • Knowledge about HL7 standards is a plus

 

“So what’s in it for me,” you ask?

We pride ourselves for being a culture-based company buzzing with high-energy. Aside from the enthusiastic environment, you’ll enjoy:

  • Provident Fund
  • Competitive salary
  • Health insurance
  • Referral bonuses
  • Generous vacation time
  • Paid Maternity and Paternity leave
  • Work from home days
  • Lunch facility within office
  • Travel allowance
  • Company equipment (laptop, internet device, screens etc)
  • Professional development and career growth opportunities
  • Awesome team members

 

If we still have your attention, don’t delay, send us your resume!

Apply Here

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