Customer Success Engineer

Responsibilities :

  • Configuration and deployment of applications for new client implementations
  • Collaborate with Tier 1 Support to gather complete information related to incoming support tickets
  • Investigate and troubleshoot Support issues and resolve them where possible
  • Communicate customer reported issues to the relevant development/QA teams and escalate where applicable
  • Manage client expectations regarding estimated response times for issue resolution
  • Become an expert in the domain for quick ticket resolution and better client communication
  • Work closely with the development and success teams to improve understanding of existing and upcoming features
  • Work on efforts related to application data mapping, data validation and data correction
  • Assist with technical support on customer calls
  • Execute client reporting requirements

 Requirements :

  • Bachelors degree in engineering, computer science, or related field
  • Technical background of software development, QA, or managing software application for 1-2 years or more
  • Must have Hands-on experience with SQL
  • Must have excellent English communication skills and experience with documenting root cause analysis
  • Must have the ability to multitask in a fast-paced environment
  • Must have the ability to empathize and communicate with customers
  • Ability to work in a 24×7 environment
  • Experience using Jira, Slack, and GitHub
  • Knowledge about HL7 standards is a plus

Apply Here

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